These Terms of Service govern your access to and use of the Auvellor website, including any purchases, accounts, communications and other services made available through the website.
Auvellor is operated by DELINBB TIKTOK LTD, a private limited company registered in England and Wales.
By accessing the website or placing an order, you agree to these Terms of Service. If you do not agree to them, you should not use the website or place an order.
Store name: Auvellor
Legal company: DELINBB TIKTOK LTD
Company number: 15683465
Registered in: England and Wales
Registered office:
Flat 4, Atlas House
15 Globe Lane
Poole, England
BH15 1ET
United Kingdom
Customer support email:
contact@auvellorcontact.shop
These Terms should be read together with the policies available on our website:
Where a specific product page, order confirmation or written agreement contains additional terms, those terms will apply to the relevant transaction. If there is a conflict, mandatory consumer law will take priority.
To place an order, you must:
By placing an order, you confirm that these requirements are satisfied.
You may use the website only for lawful personal or commercial shopping purposes. You must not:
We may restrict or suspend access where we reasonably believe that these Terms, applicable law or website security have been violated.
We make reasonable efforts to present product names, references, dimensions, materials, functions, colours, condition and included accessories accurately.
Product information may be based on manufacturer specifications, seller information, accompanying documents, physical inspection and other reasonably available sources.
Colours and finishes may appear differently depending on lighting, photography, screen settings and device type. Minor visual differences do not necessarily indicate a product defect.
Measurements and technical specifications may be approximate unless expressly described as exact.
Watches may be listed as new, unworn, like new, pre-owned, vintage, refurbished or in another stated condition. The condition description shown on the relevant product page forms part of the product information.
Pre-owned and vintage items may display signs of age, handling, previous use, polishing, servicing or component replacement. These characteristics will be described or shown where reasonably identifiable.
Unless expressly stated otherwise, photographs should be reviewed together with the written condition description. For individually photographed pre-owned products, the images are intended to represent the actual item offered for sale.
You should contact us before purchasing if a particular characteristic, component, serial range, production year, service history, accessory or document is material to your decision.
Any statement concerning authenticity, manufacturer, model, reference, movement, serial number, production year, provenance, service history, box, papers or warranty applies only when expressly included in the relevant product description or order documentation.
Products must not be treated as having a manufacturer warranty, authorised-dealer status or manufacturer certification unless this is expressly stated.
References to third-party brands, trademarks and product names are used for product identification and description. All such trademarks remain the property of their respective owners.
Unless expressly stated on the relevant page, the appearance of a third-party trademark does not mean that Auvellor is sponsored, authorised, endorsed or operated by that brand.
All products are subject to availability. Adding an item to your cart does not reserve it.
Certain watches may be unique, limited, discontinued or available in a single unit. It is possible for a product to become unavailable after an order is submitted.
If we cannot fulfil an order, we will notify you and refund any amount paid for the unavailable item.
Product prices are displayed in the currency selected or made available through the website. Prices may change at any time before an order is accepted.
The price applicable to an accepted order is the price shown during checkout, subject to correction of obvious errors as described in these Terms.
Currency conversions displayed on the website may be estimates. Your payment provider may use a different conversion rate or charge additional foreign-exchange or international-transaction fees.
Auvellor is not responsible for fees independently charged by your card issuer, bank or payment provider.
Where required, taxes collected by Auvellor will be shown during checkout.
For international orders, import duties, customs charges, brokerage fees and local taxes may be charged by the destination country, carrier or customs authority.
The checkout or product page will indicate whether duties and taxes are included where that information is available.
Where duties and taxes are not collected by Auvellor, the customer may be responsible for paying them before or after delivery. We will not add undisclosed charges controlled by Auvellor after the order has been placed.
The checkout process allows you to review the products, delivery information, payment details and total price before submitting an order.
You are responsible for checking and correcting errors before selecting the final payment or order button.
When you submit an order, you are making an offer to purchase the selected products under these Terms.
An automatic order acknowledgement confirms that we received your order. It does not necessarily mean that the order has been accepted.
Unless applicable law or our communication states otherwise, a binding sales contract is formed when we send a dispatch confirmation or another message expressly confirming that the order has been accepted.
If payment is authorised or captured before acceptance and we later decline the order, the relevant amount will be voided or refunded to the original payment method.
You will receive confirmation of the contract by email or another durable format that can be saved for future reference.
We may decline or cancel an order before dispatch where reasonably necessary, including when:
If we cancel an order after receiving payment, we will refund the cancelled amount to the original payment method.
We may correct typographical, technical or administrative errors before an order is accepted.
If an obvious pricing or description error is identified after you submit an order but before dispatch, we may contact you and offer the option to continue at the correct price or cancel for a full refund.
We will not use this provision to avoid an accepted order merely because a later market price becomes less favourable to us.
Available payment methods will be displayed during checkout. Payment may be processed by Shopify, card networks, digital-wallet providers, banks and other payment-service providers.
By providing payment information, you represent that:
Orders may be delayed while payment, identity, address or transaction risk is reviewed.
Due to the value and nature of certain products, we or our service providers may carry out reasonable payment, identity, address and fraud-prevention checks.
We may request additional information reasonably necessary to confirm that the purchaser is authorised to complete the transaction.
Any personal information collected for verification will be handled according to our Privacy Policy and applicable data-protection law.
We may decline a transaction where verification cannot be completed or where there is a reasonable risk of fraud or unauthorised activity.
Available destinations will be shown during checkout. We may be unable to ship to certain countries, regions, post-office boxes, forwarding addresses or locations subject to legal, insurance or carrier restrictions.
You must provide a complete and accurate delivery address. We are not responsible for a delivery failure caused by materially incorrect or incomplete information supplied by the customer, except where we failed to act with reasonable care.
Available shipping options, charges and estimated delivery times will be presented during checkout or in the order confirmation.
Delivery estimates are not guaranteed unless we expressly describe a delivery date as guaranteed.
Processing or delivery may be affected by payment verification, authentication, customs, severe weather, carrier disruption, public holidays or other circumstances outside our reasonable control.
If we become unable to ship within the promised period, we will provide an updated estimate and, where required by applicable law, offer you the option to accept the delay or cancel the unshipped order for a refund.
High-value orders may require tracking, insurance, identification or an adult signature upon delivery.
A delivery may not be left unattended where the selected carrier, insurance arrangement or security procedure requires a signature.
You are responsible for ensuring that an authorised person is available to receive the delivery.
Delivery is considered completed when the order is delivered to you or to a person you identified to receive it, subject to applicable consumer law.
For consumer orders, risk of accidental loss or damage generally passes to you when you or a person designated by you, other than the carrier, receives physical possession of the product.
Ownership of the product passes only after we receive full payment and the product has been delivered, unless applicable law provides otherwise.
Customers purchasing internationally are responsible for ensuring that the product may lawfully be imported into the destination country.
Customs authorities may inspect, delay, hold or refuse a parcel. Where legally permitted, we may provide order, product and customer information to carriers or customs authorities for delivery and import processing.
A customer should not refuse a delivery solely to avoid properly disclosed import charges. Any refund following a refused international delivery will be handled according to applicable law and our Returns & Refunds Policy.
To request cancellation before dispatch, contact:
We will make reasonable efforts to stop the order, but cancellation cannot be guaranteed after it has entered processing, verification, authentication or carrier collection.
Customers with a statutory cancellation or withdrawal right may still exercise that right according to applicable law and our Returns & Refunds Policy.
Return eligibility, time limits, return shipping, inspections and refund processing are governed by our Returns & Refunds Policy.
Nothing in these Terms limits any statutory right relating to goods that are faulty, damaged, misdescribed or not in conformity with the contract.
Inspect the parcel and product reasonably promptly after delivery. Contact us if:
Retain the shipping carton, label, protective packaging and all contents while the issue is investigated.
Reporting an issue promptly can help us investigate with the carrier, but a delay in reporting will not remove a mandatory consumer right.
Where relevant, a watch may be inspected before dispatch or after return to verify its identity, reference, serial information, condition, components and included accessories.
Inspection may be performed internally or through an independent specialist. Any third-party inspection does not create an affiliation with or endorsement by the original manufacturer.
Returns involving a mismatched serial number, substituted item, altered component or different product may be investigated for fraud. This provision will not be used to restrict legitimate consumer rights.
A manufacturer warranty applies only when it is expressly included, transferable and valid for the relevant product.
The presence of a manufacturer-branded box, card or document does not automatically guarantee that a manufacturer warranty remains active.
Any separate Auvellor commercial warranty will be described in writing, including its duration, coverage, exclusions and claim procedure.
A commercial warranty is additional to, and does not replace, mandatory consumer rights concerning defective or non-conforming goods.
Do not arrange a repair, polishing, alteration, opening or servicing of a product that is the subject of an active return, defect or warranty request without first contacting us.
Unauthorised alterations may affect our ability to assess the original issue. This does not remove rights that cannot legally be excluded.
You may be able to create a customer account. You are responsible for:
We may require a password reset or temporarily restrict an account where reasonably necessary to protect the customer or website.
If you submit a review, photograph, comment or other content, you confirm that:
You grant Auvellor a non-exclusive, worldwide, royalty-free licence to display, reproduce and format the submitted content for operating and promoting the store, subject to applicable law and our Privacy Policy.
We may moderate or remove content that violates these Terms, but we will not edit a genuine review merely because it is negative.
Promotions, discount codes and special offers may be subject to additional conditions displayed with the offer.
Unless expressly stated otherwise:
We may cancel a promotion affected by fraud, technical error or unauthorised use, without affecting orders already validly accepted unless permitted by law.
Where offered, gift cards and store credit are subject to the conditions shown at the time of issue.
They are not redeemable for cash except where required by applicable law and must not be purchased or used through fraudulent or unauthorised means.
The Auvellor name, website design, original text, graphics, layout, logos and other store content are owned by or licensed to DELINBB TIKTOK LTD and are protected by applicable intellectual-property law.
You may view and use the website for personal shopping purposes. You may not reproduce, distribute, modify, republish, commercially exploit or create derivative works from our original content without prior written permission.
Third-party product names, trademarks, photographs and materials remain subject to the rights of their respective owners.
The website may rely on or link to third-party services, including Shopify, payment providers, carriers, analytics tools and social-media platforms.
Independent third-party websites and services are governed by their own terms and privacy policies. We are not responsible for their independent content or practices, except to the extent that applicable law makes us responsible.
We aim to keep the website available and accurate but do not guarantee uninterrupted or error-free access.
We may carry out maintenance, security updates or technical changes. We are not responsible for temporary interruptions outside our reasonable control, subject to any mandatory legal responsibility.
Watches and jewellery may change in market value over time. Historical prices, auction results, rarity, popularity or previous resale values do not guarantee future value or liquidity.
Product descriptions are provided for retail purposes and do not constitute financial, investment, tax or valuation advice.
You should make purchasing decisions based on your own preferences and circumstances rather than an expectation of profit or guaranteed resale value.
We are responsible for losses that are a foreseeable result of our breach of these Terms or failure to use reasonable care and skill, to the extent required by applicable law.
We are not responsible for losses that were not reasonably foreseeable, losses caused solely by inaccurate information supplied by the customer, or losses caused by events outside our reasonable control, except where applicable law provides otherwise.
Products sold to consumers are intended for personal use unless otherwise agreed. To the extent permitted by law, we are not responsible for business losses, loss of profit, loss of revenue or interruption arising from a consumer purchase.
Nothing in these Terms excludes or limits liability where exclusion or limitation would be unlawful, including liability for:
We will not be responsible for delay or failure caused by an event outside our reasonable control, such as:
We will take reasonable steps to reduce the effect of the event and inform affected customers where appropriate.
Where a delay becomes substantial, you may have the right to cancel the affected order and receive a refund for undelivered products.
Our collection and use of personal information are governed by our Privacy Policy.
The website may use cookies and similar technologies for essential functions, security, analytics and advertising. Available privacy and cookie controls will be displayed through the website where required.
We may suspend or terminate access to an account or website feature where reasonably necessary to:
Suspension or termination will not remove rights or obligations arising from an order already accepted, except where the order is lawfully cancelled.
These Terms and contracts with Auvellor are governed by the laws of England and Wales, except to the extent that mandatory consumer law in your country or state of residence applies.
This choice of law does not deprive a consumer of protections that cannot legally be waived under the law that would otherwise apply.
Contact us first so that we have an opportunity to investigate and resolve the issue:
If a dispute cannot be resolved informally, the courts of England and Wales will have non-exclusive jurisdiction, subject to applicable consumer law.
A consumer may bring proceedings in the courts of their country or state of residence where mandatory law permits or requires this.
Nothing in these Terms requires a consumer to waive a legal right to contact a consumer-protection authority, regulator or competent court.
We may update these Terms to reflect changes to our services, providers, business practices or legal obligations.
Updated Terms will be posted on this page with a revised date. Changes will not retrospectively alter the terms of an order already accepted unless required by law or expressly agreed with you.
If a court or competent authority finds part of these Terms invalid, unlawful or unenforceable, the remaining provisions will continue to apply.
Any invalid provision will be interpreted or limited only to the extent reasonably necessary to make it valid and enforceable, where permitted by law.
If we do not immediately enforce a provision of these Terms, that does not mean we have waived the right to enforce it later.
Similarly, exercising one right or remedy does not prevent either party from exercising another right or remedy.
These Terms, together with the product description, order confirmation, Returns & Refunds Policy, Privacy Policy, Shipping Policy and any additional written terms expressly agreed for the order, form the agreement between you and Auvellor.
Nothing in this section limits liability for fraud or prevents a consumer from relying on information or rights that applicable law makes binding.
Questions about these Terms, an order or the website may be sent to:
Auvellor
Operated by DELINBB TIKTOK LTD
Flat 4, Atlas House
15 Globe Lane
Poole, England
BH15 1ET
United Kingdom
Email:
contact@auvellorcontact.shop
© 2026 Auvellor. All rights reserved.
