Shipping Policy

This Shipping Policy explains how Auvellor processes, prepares, dispatches and delivers orders placed through our online store.

Auvellor is operated by DELINBB TIKTOK LTD, a company registered in England and Wales.

1. Estimated Delivery Time

The estimated total delivery timeframe for standard orders is:

The delivery estimate begins after:

• Your order has been successfully submitted.
• Your payment has been authorised or confirmed.
• Any required security or transaction verification has been completed.

Business days normally exclude Saturdays, Sundays and public holidays in the country of dispatch and destination.

The 12–19 business-day estimate includes the time reasonably required to prepare, verify, dispatch and transport the order.

2. Order Process

3. Order Processing and Verification

Orders may be subject to payment, billing-address, delivery-address, identity, availability and fraud-prevention checks.

Because certain products are high-value items, we may request additional information reasonably necessary to confirm that the purchaser is authorised to complete the transaction.

A verification request may temporarily delay dispatch. We will not request more information than reasonably necessary to process and protect the order.

If verification cannot be completed, we may cancel the order and refund the amount paid to the original payment method.

4. Shipping Destinations

Available shipping destinations are displayed during checkout.

We may be unable to ship to:

• Countries or territories not supported at checkout.
• Locations subject to legal, sanctions or carrier restrictions.
• Certain post-office boxes or parcel-forwarding addresses.
• Addresses that cannot be verified or safely served by the carrier.
• Locations that cannot be covered by the required delivery service.

An order is not accepted for delivery to a destination unless that destination is available during checkout or otherwise confirmed by us.

5. Shipping Charges

Any shipping charge collected by Auvellor will be displayed during checkout before you submit the order.

Shipping charges may vary according to:

• The delivery country or region.
• The value, size and weight of the order.
• The selected shipping service.
• Insurance, tracking or signature requirements.

We will not add an undisclosed Auvellor-controlled shipping charge after your order has been placed.

6. Duties, Taxes and Customs Charges

The product page or checkout will indicate, where applicable, whether import duties and taxes are included in the order total.

Where duties or import taxes are not collected by Auvellor, the destination country, customs authority, carrier or customs broker may require the recipient to pay them before or after delivery.

These charges are determined by the destination country and are not controlled by Auvellor.

Customers are responsible for reviewing any import information displayed before completing the purchase.

7. Customs Clearance

International orders may be inspected, assessed or delayed by customs authorities.

We or the carrier may request additional information reasonably necessary to complete customs clearance, such as identification, tax information or confirmation of the order value.

Customs processing time is not fully controlled by Auvellor. However, we will provide reasonable assistance when information from the sender is required.

8. Tracking Information

When tracking is available, it will normally be sent to the email address provided with the order after dispatch.

Tracking information may require additional time to become active after the shipping label is created or the parcel is collected.

Customers are responsible for monitoring tracking and following any reasonable delivery instructions issued by the carrier.

9. Signature and Identification

High-value orders may require:

• A signature at the delivery address.
• An adult recipient.
• Identification or age verification where legally required.
• Collection from a secure carrier location.

A parcel may not be left unattended when the selected shipping, insurance or security service requires a signature.

10. Delivery Address

You are responsible for providing a complete and accurate delivery address during checkout.

Please review:

• The recipient’s full name.
• The street number and street name.
• Apartment, unit or building details.
• City, state, province or region.
• Postal or ZIP code.
• Country and contact telephone number.

Contact us immediately if you identify an address error.

We cannot guarantee that an address can be changed after the order has entered processing, verification or carrier collection.

11. Address Changes After Dispatch

Once an order has been dispatched, address changes may be unavailable or subject to carrier approval.

A carrier may charge an address-correction or redirection fee. Where the incorrect address was provided by the customer, that fee may be the customer’s responsibility where permitted by law.

We will not redirect a high-value parcel where doing so would create an unacceptable fraud, insurance or delivery risk.

12. Delivery Attempts

The carrier may attempt delivery more than once or hold the parcel at a secure collection point.

The recipient must follow the carrier’s instructions and collect the parcel within the stated holding period.

If the parcel is returned because it was not collected, the address was incorrect or delivery was repeatedly refused, we will contact you after the parcel is safely returned.

13. Refused or Unclaimed Deliveries

Refusing or failing to collect an order does not automatically complete a valid cancellation or return.

Customers should contact us before refusing delivery unless the parcel is visibly damaged or refusal is reasonably necessary.

Where permitted by applicable law, reasonable return transportation, customs or carrier costs caused by an incorrect address, unclaimed parcel or unjustified refusal may be deducted from a voluntary refund.

This section does not restrict mandatory cancellation, withdrawal, refund or consumer-conformity rights.

14. Delivery Delays

Delivery may be delayed by circumstances including:

• Payment or security verification.
• Customs inspections or import processing.
• Severe weather or natural disasters.
• Public holidays or seasonal carrier demand.
• Carrier, airport, transport or border disruption.
• Incorrect or incomplete delivery information.
• Events outside our reasonable control.

If we become aware that we cannot meet the stated 12–19 business-day delivery estimate, we will provide an updated estimate as soon as reasonably possible.

Where required by applicable law, you will be given the option to accept the delay or cancel the affected unshipped order for a full refund.

15. Orders That Cannot Be Shipped

If we determine that an order cannot be fulfilled or shipped, we will cancel the affected order and refund the amount paid for the unshipped goods.

The refund will include any shipping, handling or insurance charge collected by Auvellor for the cancelled shipment.

16. Lost Parcels

Contact us if tracking has not updated for an unusual period or the parcel has not arrived within the expected timeframe.

We may ask you to confirm:

• The delivery address.
• Whether anyone at the address accepted the parcel.
• Whether the carrier left a delivery notice.
• Whether surrounding or designated delivery areas were checked.

We will open an investigation with the carrier where appropriate.

A replacement or refund will be considered after the carrier investigation and according to applicable consumer law. You will not be required to bear the loss of goods while they remain at our risk.

17. Damaged Parcels

Inspect the parcel promptly after delivery.

If the parcel or product appears damaged:

• Photograph the outer package before opening it, where possible.
• Photograph the shipping label and visible damage.
• Retain all packaging and protective materials.
• Photograph the product and any damaged accessories.
• Contact us as soon as reasonably possible.

Do not discard the shipping carton or packaging while a carrier claim is being investigated.

A delay in reporting damage will not remove any mandatory legal rights, but prompt evidence may help us resolve the claim more efficiently.

18. Multiple-Item Orders

Items from the same order may occasionally be shipped separately.

Where this occurs, you may receive more than one tracking number and the parcels may arrive on different dates.

You will not be charged an additional Auvellor shipping fee solely because we chose to divide one order into multiple shipments, unless you separately requested and agreed to an additional service.

19. Order Cancellation Before Dispatch

To request cancellation before dispatch, contact us immediately at:

We will make reasonable efforts to stop the order. However, cancellation cannot be guaranteed after the order has entered processing, verification, authentication or carrier collection.

If the order has already been dispatched, the applicable cancellation or return procedure will be governed by our Returns & Refunds Policy and mandatory consumer law.

20. Returns

This Shipping Policy does not replace our Returns & Refunds Policy.

Before returning a product, contact us for the authorised return instructions and return address.

Do not return an item to our registered office unless we specifically instruct you to do so.

Return eligibility, return shipping costs, inspections and refund timing are explained in our Returns & Refunds Policy .

21. Consumer Rights

Nothing in this Shipping Policy excludes, restricts or replaces any mandatory consumer right available under the laws of the country or state in which you live.

Depending on applicable law, customers may have rights relating to delayed delivery, failed delivery, damaged goods, non-conforming goods, cancellation and reimbursement.

22. Contact and Company Information