Privacy Policy

This Privacy Policy describes how Auvellor collects, uses, discloses, stores and protects personal information when you visit our website, communicate with us, create an account, make a purchase or otherwise use our services.

Auvellor is operated by DELINBB TIKTOK LTD. For the purposes of applicable data protection law, DELINBB TIKTOK LTD is generally the controller or business responsible for the personal information described in this policy.

1. Who We Are

2. Personal Information We Collect

The personal information we collect depends on how you interact with Auvellor. It may include the following categories:

3. Payment Information

Payments are processed by Shopify and other payment providers available at checkout. Full payment-card details are normally submitted directly to the relevant payment provider and are not stored in full by Auvellor.

We may receive limited transaction information, such as whether a payment was approved, the payment method, transaction reference and fraud-screening results.

4. How We Collect Personal Information

We may collect personal information:

• Directly from you when you make a purchase or contact us.
• Automatically through cookies, pixels, logs and similar technologies.
• From Shopify, payment processors, shipping providers and fraud-prevention services.
• From advertising, analytics and social-media partners, where enabled.
• From publicly available sources where lawful and reasonably necessary.

5. How We Use Personal Information

We may use personal information to:

• Operate and maintain the Auvellor website.
• Process payments and complete purchases.
• Confirm, authenticate, package, ship and deliver orders.
• Provide tracking information and delivery updates.
• Manage returns, refunds, exchanges and warranty requests.
• Create and maintain customer accounts.
• Respond to enquiries and provide customer support.
• Prevent fraud, abuse, unauthorised transactions and security incidents.
• Verify the authenticity, ownership or identity of high-value items where necessary.
• Comply with tax, accounting, legal and regulatory obligations.
• Improve our website, products, marketing and customer experience.
• Measure website performance and understand how visitors use our services.
• Send marketing communications where you have consented or where otherwise permitted by law.
• Personalise content and advertising where permitted and selected through your privacy preferences.
• Establish, exercise or defend legal claims.

6. Legal Bases for Processing

Where the European Union GDPR, United Kingdom GDPR or similar law applies, we rely on one or more of the following legal bases:

Our legitimate interests may include operating our business, protecting our customers, preventing fraud, improving our services, understanding website performance and communicating with existing customers about relevant products where permitted.

Where we rely on consent, you may withdraw it at any time without affecting the lawfulness of processing carried out before withdrawal.

7. Cookies and Similar Technologies

We and our service providers, including Shopify, may use cookies, pixels, local storage, tags and similar technologies to operate the website, remember preferences, analyse performance, prevent fraud and, where permitted, personalise content and advertising.

These technologies may be divided into the following categories:

• Essential cookies: required for checkout, security, account access, shopping-cart functionality and core website operation.
• Functional cookies: used to remember settings and improve website functionality.
• Analytics cookies: used to understand visits, performance and customer interactions.
• Advertising cookies: used, where permitted, to measure advertising and provide more relevant marketing.

In regions where consent is required, non-essential cookies and similar technologies will not be activated until you provide the relevant consent through our cookie banner or privacy settings.

You may review or change your selections through the Cookie Preferences option available on our website. You may also control cookies through your browser, although disabling essential cookies may prevent certain store functions from working correctly.

8. Shopify

Our store is hosted and supported by Shopify. Shopify processes personal information to provide ecommerce, checkout, payment, security, analytics and related services.

In some circumstances, Shopify acts as our service provider or processor. For certain Shopify consumer services or enhanced services, Shopify may process information for its own purposes under its own privacy policy.

More information about Shopify’s processing activities and privacy rights is available in the Shopify Consumer Privacy Policy .

9. When We Disclose Personal Information

We may disclose personal information to the following categories of recipients where reasonably necessary:

• Shopify and ecommerce infrastructure providers.
• Payment processors, banks and financial institutions.
• Shipping carriers, fulfilment partners and customs brokers.
• Fraud-prevention, cybersecurity and identity-verification providers.
• Authentication, repair, appraisal or inspection providers where relevant.
• Email, customer-support and communication providers.
• Analytics, advertising and social-media partners, subject to your choices and applicable law.
• Cloud hosting, information-technology and data-storage providers.
• Accountants, insurers, lawyers, auditors and other professional advisers.
• Government authorities, regulators, courts or law-enforcement bodies when legally required.
• A buyer, investor or successor in connection with a merger, reorganisation or sale of the business.

Service providers are authorised to process personal information only for the relevant services, contractual purposes or other purposes permitted by applicable law.

10. Sale, Sharing and Targeted Advertising

Auvellor does not sell personal information to third parties in exchange for money.

However, certain disclosures involving advertising cookies, pixels, analytics or advertising partners may be defined as a “sale,” “sharing” or processing for targeted advertising under some United States privacy laws, even when no money is exchanged.

Where applicable, you may opt out through the Data Sharing Opt-Out option available on our website, through our cookie preferences or by contacting us.

Where applicable law requires it and our systems receive a legally recognised Global Privacy Control signal, we will treat that signal as a request to opt out for the browser or device sending the signal.

Traditional “Do Not Track” browser signals may not be recognised because there is not a universally accepted standard for interpreting them.

11. Sensitive Personal Information

We do not normally request government identification numbers, biometric information, health information, precise geolocation or other highly sensitive information as part of ordinary website browsing or shopping.

Payment credentials are processed by payment providers. Security, payment or fraud-prevention providers may process information regarded as sensitive under certain laws for the limited purpose of completing transactions, preventing fraud and protecting accounts.

We do not use sensitive personal information to infer characteristics about customers or for purposes unrelated to providing and protecting our services.

12. International Data Transfers

Auvellor is based in the United Kingdom and uses providers that may process information in the United Kingdom, European Economic Area, United States, Canada and other countries.

The privacy and data-protection laws of those countries may differ from those in your country of residence.

Where required, international transfers are carried out using recognised legal mechanisms, which may include adequacy decisions, contractual protections, standard contractual clauses, the United Kingdom International Data Transfer Agreement or other lawful safeguards.

You may contact us for additional information about safeguards relevant to your personal information.

13. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including to:

• Complete and document purchases.
• Provide support, returns and warranties.
• Comply with tax, accounting and record-keeping obligations.
• Prevent fraud and maintain transaction security.
• Resolve disputes and enforce agreements.
• Maintain records of consent, objections and marketing opt-outs.

Retention periods depend on the type of information, the relationship with the customer, legal requirements, limitation periods and whether the information is needed for an active dispute, investigation or claim.

When personal information is no longer required, we will delete, anonymise or securely isolate it, subject to applicable technical and legal requirements.

14. Security

We use reasonable administrative, technical and organisational measures intended to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

These measures may include access controls, payment-provider security, fraud monitoring, encryption in transit, restricted administrative access and service-provider assessments.

No internet transmission or storage system can be guaranteed to be completely secure. Customers should protect account passwords and contact us promptly if they believe their account or order information has been compromised.

15. Marketing Communications

We may send promotional emails when you have subscribed, consented or when such communications are otherwise permitted by applicable law.

You may unsubscribe by using the unsubscribe link included in a marketing email or by contacting us at contact@auvellorcontact.shop.

Even after unsubscribing from marketing, you may continue to receive transactional communications relating to orders, payments, deliveries, security, returns or changes affecting an existing customer relationship.

16. Automated Processing and Fraud Screening

We and our payment or fraud-prevention providers may use automated tools to assess transactions for fraud, security or payment risk.

A transaction may be delayed, declined or referred for manual review where risk indicators are detected.

Where applicable law provides rights relating to decisions based solely on automated processing that produce legal or similarly significant effects, you may contact us to request further information or human review.

17. Your European and United Kingdom Privacy Rights

Subject to applicable law and relevant exceptions, residents of the European Economic Area, European Union, United Kingdom and certain other jurisdictions may have the right to:

• Receive information about how their personal data is processed.
• Request access to personal data.
• Request correction of inaccurate or incomplete data.
• Request deletion of personal data.
• Request restriction of processing.
• Receive certain data in a portable, machine-readable format.
• Object to processing based on legitimate interests.
• Object at any time to direct marketing.
• Withdraw consent at any time.
• Request safeguards relating to international transfers.
• Raise a complaint with a data-protection authority.

United Kingdom residents may raise a complaint with the Information Commissioner’s Office. EU and EEA residents may contact the supervisory authority in the country where they live, work or believe an infringement occurred.

18. United States Privacy Rights

Residents of California and certain other United States states may, where the relevant law applies to Auvellor, have rights to:

• Know or confirm whether we process their personal information.
• Access categories or specific pieces of personal information.
• Correct inaccurate personal information.
• Delete personal information, subject to legal exceptions.
• Receive a portable copy of eligible personal information.
• Opt out of sale, sharing or targeted advertising.
• Limit certain uses of sensitive personal information.
• Appeal a decision relating to a privacy request where applicable.
• Exercise privacy rights without unlawful discrimination.

These rights are subject to the scope, thresholds, definitions and exceptions of the applicable state law.

California Notice

For California residents, the categories described in Section 2 also describe the personal information that we may have collected during the preceding 12 months, depending on the customer’s interaction with us.

We may disclose those categories for the business purposes described in Sections 5 and 9. Advertising-related disclosures may constitute sharing under California law where applicable.

We do not knowingly sell or share the personal information of consumers under 16 years of age.

19. How to Exercise Your Privacy Rights

To submit a privacy request, contact:

Include your name, the email address associated with your order or account, your country or state of residence and the right you wish to exercise.

We may request information reasonably necessary to verify your identity and protect your account. Verification information will be used only for processing and protecting the request.

An authorised agent may submit a request where permitted by law. We may require evidence of the agent’s authority and may ask the customer to verify their identity directly.

We will respond within the period required by applicable law. Some requests may be refused or limited where a legal exception applies, such as when information must be retained for an order, tax obligation, fraud prevention, security or legal claim.

20. Children’s Privacy

Our website and products are not directed to children under 16 years of age, and we do not knowingly collect personal information directly from children under 16.

If you believe a child has provided personal information to us without appropriate authorisation, contact us so that we can review and delete the information where required.

21. Third-Party Websites

Our website may contain links to websites, applications or services operated by third parties. Their privacy practices are governed by their own policies, and Auvellor is not responsible for their independent processing activities.

22. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our services, technology, providers, legal obligations or data-processing practices.

The revised version will be posted on this page with an updated date. Where required by law, we will provide additional notice or request renewed consent before materially changing how personal information is used.

23. Contact Us

Questions, privacy requests and complaints may be sent to: