Last updated: August 2, 2026
This Returns & Refunds Policy applies to purchases made through Auvellor.
Auvellor is operated by DELINBB TIKTOK LTD, a company registered in England and Wales under company number 15683465.
Nothing in this policy excludes, restricts or replaces any mandatory consumer rights available under the laws of the country or state in which you live.
You may request a return within 14 calendar days after the day on which you, or a person designated by you other than the carrier, receives the item.
After notifying us of your decision to return an item, you must send it back without unnecessary delay and no later than 14 calendar days after the date on which you informed us of the return.
For customers in the United States and other locations where a statutory cancellation right does not apply, this 14-day period is offered as an Auvellor contractual return benefit, subject to the conditions in this policy.
Customers in the European Union, European Economic Area and United Kingdom may have a statutory right to cancel an eligible online purchase within 14 calendar days after delivery without providing a reason.
To exercise this right, you must send us a clear statement confirming your decision to cancel before the cancellation period expires.
You may notify us by emailing:
You may also use the model cancellation form included at the end of this policy, although use of the form is not mandatory.
To help us process your return, the item should be:
For pre-owned watches, the item must be returned in the same condition in which it was delivered, without additional wear, scratches, damage or alterations.
You may inspect an item in the same way that you reasonably would in a physical store.
Removing protective films, sizing a bracelet, removing links or wearing the watch beyond what is reasonably necessary to inspect it may reduce its value.
Where permitted by law, we may deduct an amount reflecting any proven reduction in value caused by handling beyond what was reasonably necessary to establish the item’s nature, characteristics and functioning.
These requirements do not remove any mandatory right relating to faulty, damaged, incorrect or misdescribed goods.
The following items may not qualify for a change-of-mind return, except where mandatory consumer law provides otherwise:
A “final sale” description does not remove your rights when an item is faulty, damaged, incorrect, misdescribed or otherwise not in conformity with the sales contract.
Before sending any item back, contact us at:
Your return request should include:
We will provide the appropriate return instructions and authorised return address.
Do not send returns to our registered office unless we specifically instruct you to do so in writing.
Our return authorisation process is used to identify and securely process high-value products. It does not remove or reduce any statutory right of cancellation.
Unless Auvellor agrees otherwise or applicable law requires us to cover the cost, you are responsible for the direct cost of returning an item because you changed your mind.
High-value products must be returned using a trackable shipping service with insurance covering the full value of the item.
You should retain your shipping receipt, tracking number and proof of insurance until your refund has been completed.
The returned item remains your responsibility until it is delivered to the authorised return address, unless Auvellor arranged the collection or supplied the return shipping service.
Do not use a return service that does not provide tracking and adequate insurance for the item’s value.
Please inspect your order promptly after delivery.
Contact us as soon as reasonably possible if:
Please retain the outer shipping box, labels, protective materials and all contents.
We may request photographs of:
Where the product is confirmed to be damaged, defective, incorrect or misdescribed, Auvellor will arrange or reimburse reasonable return shipping costs where required by applicable law.
Do not arrange an unusually expensive return service without contacting us first, unless it is reasonably necessary to protect the item.
Returned watches and accessories may be inspected to confirm:
We will not refuse a return merely because the customer carried out the reasonable inspection permitted by applicable consumer law.
Returns involving a mismatched serial number, substituted product or altered identifying information may be investigated.
Approved refunds will be issued to the original payment method used for the purchase.
We do not normally issue refunds to a different card, bank account or person.
Where a statutory cancellation right applies, we will process the reimbursement without unnecessary delay.
We may withhold the refund until:
The refund will generally be completed no later than 14 calendar days after the returned item is received or evidence of return is provided, subject to applicable law.
For voluntary returns outside a statutory cancellation regime, we will normally process an approved refund within 10 business days after the returned item has been received and inspected.
Your bank, card issuer or payment provider may require additional time to display the refund in your account. This additional processing time is controlled by the payment provider.
Where a European Union, EEA or United Kingdom statutory cancellation right applies, we will refund the original standard delivery charge where required by law.
If you selected a more expensive delivery option, such as express delivery, the additional amount above the least expensive standard delivery option offered will not normally be refunded.
For voluntary change-of-mind returns in the United States and other jurisdictions, original delivery charges are non-refundable unless applicable law requires otherwise.
Original delivery charges will be refunded when:
Taxes, duties or import charges collected directly by Auvellor will be refunded where required by applicable law.
If you paid customs duties, import taxes or brokerage fees directly to a customs authority, shipping carrier or third-party broker, those amounts may not be held by Auvellor.
You may need to contact the relevant authority or provider directly to request reimbursement.
When returning an international order, follow the carrier’s customs instructions and identify the shipment as returned merchandise where permitted.
Exchanges are subject to product availability.
Because many watches are individually identified, limited, discontinued or available as a single unit, we cannot guarantee that the same model or configuration will remain available.
We may ask you to return the original item for a refund and place a separate order for the replacement item.
To request cancellation before dispatch, contact us immediately at:
We will make reasonable efforts to stop the order.
However, cancellation cannot be guaranteed after the order has entered payment verification, security review, preparation, authentication or carrier collection.
If the order has already been dispatched, you may use the applicable return or statutory cancellation procedure after delivery.
If we become unable to dispatch an order within the timeframe stated during checkout or in the order confirmation, we may contact you with a revised estimated dispatch or delivery date.
Where required by applicable law, you will be given the option to accept the delay or cancel the unshipped order for a full refund.
If we cannot fulfil an order, we will cancel it and refund all amounts paid for the unshipped product, including any applicable shipping, handling and insurance charges.
For orders covered by United States FTC rules, sellers must have a reasonable basis for advertised shipping times and must offer cancellation and a prompt refund when the promised shipping timeframe cannot be met and the customer does not accept the delay.
This return policy is separate from any statutory guarantee, conformity right or legal remedy that may apply when goods are faulty, damaged, misdescribed or do not conform to the sales contract.
Depending on applicable law, you may be entitled to:
Nothing in this policy limits any consumer right that cannot legally be excluded or restricted.
Our customer support team operates from Monday to Friday.
We do not provide customer support on Saturdays or Sundays.
Messages received during the weekend will remain in our support queue and will be reviewed from the next business day.
Public holidays may also affect response times.
Store name: Auvellor
Legal company name: DELINBB TIKTOK LTD
Company number: 15683465
Registered in: England and Wales
Registered office:
Flat 4, Atlas House
15 Globe Lane
Poole, England
BH15 1ET
United Kingdom
Customer support email:
Do not send returns to the registered office without receiving written return instructions from our customer support team.
Complete and send this form only if you wish to cancel an eligible contract. You may copy the information below into an email.
To:
Auvellor
Operated by DELINBB TIKTOK LTD
Email: contact@auvellorcontact.shop
I/We hereby give notice that I/We cancel my/our contract of sale for the following goods:
Product:
Order number:
Ordered on:
Received on:
Name of customer:
Address of customer:
Signature of customer:
Only required if this form is submitted on paper.
Date:
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